Spa Telecoms

Call 08435 6000 40

FAQ

If you have a question that is not on this page, please email info@spatelecoms.co.uk

Can I keep the same number when I move?
Your number will be transferred across automatically or you can have a new number, it is up to you.
How long will it take to transfer?
After the few minutes you spend talking to us, we will then take care of everything else. Depending on what packages you choose, it should take around 14 days for lines and 24 hours for calls.
If there is a fault/problem who do I contact?
Email us at Support@spatelecoms.co.uk and someone will contact you within the next 24 hours, or call us on 0844 77 93 193, if it’s urgent.
If I require help setting up my broadband, can I have someone to do it for me?
Yes, email Support@spatelecoms.co.uk or call us on 07090 100 100. We will be able to help you over the phone or send an engineer to do it for you for a nominal cost.
How do I transfer to Spa Telecoms?
Click here, or go to the contact us page.
Can I receive my bills via email?
Yes, you should be asked by your account manager when you first join us. If not, please contact us.
Can I receive my bills via post?
Yes, there may be additional costs for this service. Click here for more information.
What do I do if the question I have is not on here?
Contact us by email enquiries@spatelecoms.co.uk or call on 08435 6000 40.
I have equipment rented from my current supplier, what will happen to this?
Depending on your rental agreement your equipment should not change. If your agreement ends when you transfer we can sell you new equipment. Click here for information.
I have suffered problems in the past with other telecoms providers. What makes you different to other suppliers?* *Here are a couple of reasons why we believe using Spa Telecoms is better than our rivals:
  • Not only are we amongst the cheapest wholesale service providers but we also pride ourselves on the quality of our customer services and our account management. From the first point of contact right through your life with us as a customer we are committed to ensuring that you receive a service that is second to none.
  • We can guarantee that in the unlikely event of a fault, if required an openreach engineer would be dispatched in exactly the same way as before.
  • Spa Telecoms is designed for the small to medium business, therefore, we understand your needs and how important it is for you not to take time out of running your business to wait on hold, only to be passed to another unhelpful operator, or even worse, to listen to a machine.
It is still not clear in my mind; can you give me more information?
Naturally, our expert telecom advisors are always available to speak to you on 07090 100 123. Please give us a call and we will be happy to answer any queries.
How do I complain?
Spa telecoms take complaints very seriously and we will be happy to sort out any problems you may have. Contact us by email complaint@spatelecoms.co.uk or call 08435 6000 40.
How much can I save on calls/line rental?
This depends on which tariff you choose. Click here for more information.
What is a Migrations Authorisation Code (MAC)?
Internet services provider (ISP) use MAC code to transfer broadband circuits from one ISP to another.
Why Would I need a MAC code?
If you currently have broadband and you wish to move it Spa Telecoms, yes. Spa Telecoms will need a MAC code to transfer your broadband away from your current ISP.
How do I get a MAC code off Spa Telecoms?
Click Here, the request can be made via online portal/email/telephone; Spa will have to validate your identity before giving such code out.